Projects & Impact

These projects reflect the kind of work I do as a Fractional Chief of Staff—partnering with executives to align strategy, coordinate cross-functional teams, and move complex initiatives from idea to execution. My role is often behind the scenes: clarifying priorities, managing stakeholders, and making sure the right decisions happen at the right time.

Project 1: Alpha Website Redesign

Project Title: Alpha.austin.gov (now AustinTexas.gov)

Role: Strategic Project Lead & Executive Partner

I partnered with City of Austin leaders to guide a multidisciplinary team responsible for transforming how residents access city services online. I bridged technology, policy, and operations to ensure leaders had the clarity, information, and structure needed to make effective decisions and support the team in delivering a complex, high-visibility project.

Key Contributions

• Introduced a human-centered approach to digital service delivery

• Strengthened executive and stakeholder communication pathways

• Oversaw accessible design and updated information architecture

• Developed scalable language access and translation processes

• Created strategy and process playbooks for long-term implementation

Why It Matters

This project reflects how I operate as a strategic right hand to leadership: turning a broad mandate into clear priorities and projects, coordinating work across teams and departments, and building structures that last beyond a single initiative—core elements of my fractional Chief of Staff work.

Testimonial for Alpha.Austin.Gov

Farah is a transformative leader who is able to work across all types of organizations to achieve results and foster lasting, sustainable change. Her ability to bring together stakeholders with diametrically opposed views and gain consensus on a shared path forward is second to none, and is rooted in deep expertise in public administration, political navigation, and community engagement. At the same time, her personal commitment to radical candor is a refreshing burst of energy in bureaucratic spaces. When you talk to Farah, you get the truth, and you get results.

— Digital Services Expert- Austin, TX

Project 2: Public Safety Task Force

Project Title: Reimagining Public Safety Task Force (Austin, TX)

Role: Co-Chair, Strategic Advisor & Project Lead

As co-chair and project lead, I worked with city leadership and community stakeholders to develop policy, cultural, and operational recommendations for improving public safety outcomes. This required structured facilitation, cross-functional coordination, and executive support—exactly the kind of partnership I now provide as a Fractional Chief of Staff.

Key Contributions

• Developed comprehensive public safety reform recommendations

• Established guiding values to anchor future public safety work

• Designed repeatable processes for community engagement

• Led listening sessions with 150+ participants across eight languages

Why It Matters

This project shows how I help leaders manage complex and sensitive work with clarity and care—translating broad directives into structured processes, aligning stakeholders, and supporting leaders through high-profile change efforts.

Review the public safety reform recommendations here.

Project 3: Civilian Police Oversight

Project Title: Civilian Police Oversight – City of Austin

Role: Director, Office of Police Oversight

I served as the senior leader responsible for transforming Austin’s civilian police oversight system. This role required executive advising, operational leadership, policy development, and cross-departmental coordination—all central to the work I now provide as a Fractional Chief of Staff.

Key Contributions

• Led redesign and expansion of the city’s police oversight function

• Developed and implemented transparency and accountability policies

• Worked with City Manager, City Attorney, and Police leadership to align priorities

• Strengthened systems for case review, complaint intake, and public reporting

• Coordinated communication across city leadership, external partners, and community members

• Produced strategic recommendations adopted by city leadership

Why It Matters

This project highlights my ability to navigate complex systems, provide trusted executive partnership, and build operational structures that support long-term change—core capabilities of a Fractional Chief of Staff.